BOOKING POLICY

At Amy Aesthetics, we value your time and ours. To ensure the best possible experience for all clients, please read the following booking terms carefully.

Bookings

All appointments require a non-refundable deposit, which is redeemable toward treatment or product on the day. If you are deemed not medically suitable for treatment after consultation, your deposit will be refunded within 48–72 hours.

Consultation Fee

All new clients are required to book an initial consultation before proceeding with treatment. This can be done on the day of treatment or separately prior. In the case of a separate consultation, a $20 consultation fee applies and is in place to protect appointment time and ensure that each booking is genuine. As a sole practitioner, my time is limited and this small fee helps me offer each client the care and attention they deserve. The fee is fully redeemable on any treatment or skincare purchase within 4 weeks. If you're not medically suitable for treatment, the fee will be refunded in full. If you choose not to go ahead, the fee is non-refundable, but can remain as credit on your file.
 

Cancellations & Rescheduling

We kindly request a minimum of 24 hours’ notice to cancel or reschedule an appointment. With more than 24 hours' notice, your deposit or consultation fee will remain on file and can be used toward future treatments or product purchases. Cancellations or changes made within 24 hours of your appointment will result in your fee or deposit being forfeited. If you booked online, you may reschedule your appointment up to 24 hours beforehand. No changes can be made within 24 hours.

No shows

Failure to attend your appointment without notice will result in your deposit or consultation fee being forfeited. Two no-shows without contact may result in being unable to book future appointments at Amy Aesthetics.

Late Arrivals

Please aim to arrive on time so we can make the most of your appointment. If you are more than 10 minutes late, we may need to reschedule your appointment and forfeit your deposit or consultation fee. This is at the discretion of staff and dependent on the day’s schedule.
 

Emergencies

We understand that life happens. In the case of a genuine emergency, exceptions to this policy may be made at the discretion of Amy Aesthetics.

Child Policy

As a mum myself, I completely understand how hard it can be to attend appointments alone. Your little ones are always welcome at Amy Aesthetics.
Please note: the clinic currently does not have ramp access, which may make bringing a pram difficult.